Privacy Policy
Effective Date: June 13, 2025
Play & Party LLC (“we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, visit our facility, sign up for events, or communicate with us via SMS or other channels.
1. Information We Collect
We may collect the following personal information from you:
Full Name
Email Address
Phone Number
We do not knowingly collect personal information from children under 13 years of age.
2. How We Collect Information
We collect information directly from you when you:
Submit forms on our website
Sign waivers at our facility or online
Book parties or events through our booking system
Opt into text message marketing via SMS or online forms
3. Use of Personal Information
We use your information to:
Process event bookings and customer service requests
Send updates and reminders about your bookings
Communicate with you via SMS
Send marketing promotions and offers (only if you opt in)
4. Text Messaging
By providing your mobile number and opting in, you consent to receive SMS messages from us. These may include appointment reminders, marketing promotions, and event-related updates.
Opting Out: You can opt out at any time by replying STOP to any message.
Help: For assistance, reply HELP or contact us at [email protected].
Message and data rates may apply depending on your mobile provider.
5. Third-Party Services
We do not sell your personal information. We only share it with trusted service providers who help us operate our business:
Stripe – to process payments securely
GoHighLevel – to manage bookings, customer interactions, and SMS communications
These third parties are contractually obligated to keep your information secure and use it only for the intended purposes.
6. Your Rights Under California Law (CCPA)
As a California resident, you have the right to:
Know what personal information we collect and how we use it
Request access to the personal data we hold about you
Request the deletion of your personal data
Opt out of receiving marketing messages at any time
To exercise your rights, please email us at [email protected].
7. Data Security
We take appropriate measures to protect your data from unauthorized access, alteration, or misuse. However, no system can be completely secure. We recommend not sharing sensitive information over SMS or public networks.
8. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our services after changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or privacy-related requests, please contact us at: