Rules & Guidelines

• Reservations Only: Both indoor playground and party hall are available by reservation only, not open to the public.
• Booking: Book at least 2 days in advance; full payment is required to secure your spot.
• Cancellations: No refunds for cancellations. Only reschedule!
• Reschedule: Must be requested at least 7 days prior to your scheduled reservation. Downgrades are not allowed; upgrades may be possible with payment of difference.
• Child Supervision: An adult must supervise children at all times. We are not responsible for unattended children.

• Decorations: You may bring decorations, but the following are 🚫 NOT ALLOWED:

  • Confetti

  • Glitter

  • Sparklers

  • Punch tape

  • Staples

  • Anything that damages walls/facilities or creates a mess

• Decorations displayed/made by Play & Party must stay in the party room and cannot be taken home.

• Food & Beverages: Outside food is welcome in the party hall only. Alcohol is prohibited.
• Clean-Up: Excessive mess may incur additional cleaning charges.
• Safety First: No running, rough play, or dangerous items allowed.
• No Smoking: Smoking, vaping, or tobacco products are prohibited indoors.
• Pull-Ups Required: Children not potty-trained must wear a pull-up or diaper in the playground.
• Extra Charge if:
  • The event exceeds the scheduled end time by more than 5 minutes.
  • Guests linger beyond the agreed end time.
  • Significant cleaning or repairs are required.
  • Decorations have been removed or damaged.
  • Please note: We need time to clean, sanitize, and prepare for the next event.
• Height Limit: For safety reasons, the indoor playground is restricted to children 52″ or shorter. Taller children may not use the play equipment and will count toward the adult capacity limit.
• Waiver: A signed waiver is required at the time of booking or entering the playground.
• No Shoes: Socks are required for all entering the playground. Non-slip socks are required for all kids in the play area; shoes must be removed.