Effective Date: June 13, 2025

Play & Party LLC (“we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, visit our facility, sign up for events, or communicate with us via SMS or other channels.

1. Information We Collect

We may collect the following personal information from you:

  • Full Name
  • Email Address
  • Phone Number

We do not knowingly collect personal information from children under 13 years of age.

2. How We Collect Information

We collect information directly from you when you:

  • Submit forms on our website
  • Sign waivers at our facility or online
  • Book parties or events through our booking system
  • Opt into text message marketing via SMS or online forms

3. Use of Personal Information

We use your information to:

  • Process event bookings and customer service requests
  • Send updates and reminders about your bookings
  • Communicate with you via SMS
  • Send marketing promotions and offers (only if you opt in)

4. Text Messaging

By providing your mobile number and opting in, you consent to receive SMS messages from us. These may include appointment reminders, marketing promotions, and event-related updates.

  • Opting Out: You can opt out at any time by replying STOP to any message.
  • Help: For assistance, reply HELP or contact us at info@myplayandparty.com.
  • Message and data rates may apply depending on your mobile provider.

5. Third-Party Services

We do not sell your personal information. We only share it with trusted service providers who help us operate our business:

  • Stripe – to process payments securely
  • GoHighLevel – to manage bookings, customer interactions, and SMS communications

These third parties are contractually obligated to keep your information secure and use it only for the intended purposes.

6. Your Rights Under California Law (CCPA)

As a California resident, you have the right to:

  • Know what personal information we collect and how we use it
  • Request access to the personal data we hold about you
  • Request the deletion of your personal data
  • Opt out of receiving marketing messages at any time

To exercise your rights, please email us at info@myplayandparty.com.

7. Data Security

We take appropriate measures to protect your data from unauthorized access, alteration, or misuse. However, no system can be completely secure. We recommend not sharing sensitive information over SMS or public networks.

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our services after changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or privacy-related requests, please contact us at:

📧 info@myplayandparty.com