Effective Date: June 15, 2025

Welcome to Play & Party LLC (“we,” “our,” or “us”). By accessing or using our website, services, booking system, or visiting our facility, you agree to these Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By using our services, booking an event, or entering our facility, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

2. Services We Provide

Play & Party LLC provides indoor playground access, private event hosting (e.g., birthday parties), and related entertainment services. Services may be booked online or in person.

3. Booking and Payment

  • Reservations are required for private events and parties.
  • Full or partial payment may be required at the time of booking.
  • A non-refundable deposit equal to 50% of the total package amount is required to secure the rental date and will be applied toward the total rental fee. The remaining balance must be paid in full by the due date indicated on the invoice prior to the event. Failure to remit full payment by the stated due date shall constitute a breach of agreement. In such event, Play & Party (the “Venue”) reserves the right to cancel the event immediately, retain the deposit, and release the reservation date without further notice or obligation.
  • Payments are processed through Stripe, a secure third-party provider.
  • All prices are subject to change without notice.

Cancellations & Refunds

  • Cancellations: No refunds for cancellations. Only reschedule!
  • Reschedule: Must be requested at least 22 days prior to your scheduled reservation. Downgrades are not allowed; upgrades may be possible with payment of difference. Only one reschedule allowed. 
  • Non-Refundable: All deposits and rental payments are non-refundable, except in cases of cancellation by the Venue. Temporary facility issues or event disruptions do not qualify for refunds.
  • Chargeback Protection: By submitting payment, the Renter acknowledges and agrees that any attempt to reverse or dispute charges (chargeback) without valid evidence of gross negligence will be considered a breach of our service agreement. The Venue reserves the right to pursue legal remedies and recover associated fees.

4. Assumption of Risk & Waivers

All participants (or their legal guardians) must sign a waiver before using our facilities. While we take safety seriously, participation in indoor play involves inherent risks. By entering our facility, you acknowledge and accept these risks.

5. Code of Conduct

To maintain a safe and enjoyable experience:

  • Children must be supervised at all times by a parent or guardian.
  • Aggressive, disruptive, or unsafe behavior is not tolerated.
  • We reserve the right to remove any guest who violates these policies.

6. Use of Personal Information

Your personal data (name, phone, email) may be collected for bookings, waivers, and SMS updates. We do not sell your data. See our Privacy Policy for full details.

7. Text Messaging & SMS

By providing your phone number and opting in, you consent to receive automated SMS updates related to your bookings, promotions, and reminders. Message and data rates may apply.

8. Intellectual Property

All content on our website and promotional materials—including logos, images, and text—is owned by Play & Party LLC and may not be used or reproduced without permission.

9. Disclaimer of Liability

To the maximum extent allowed by law, Play & Party LLC is not responsible for:

  • Injuries resulting from the use of our play equipment or participation in activities
  • Lost or stolen personal belongings
  • Interruptions or changes to scheduled events due to circumstances beyond our control

10. Modifications to Terms

We may update these Terms at any time. The latest version will always be posted on our website, and your continued use of our services constitutes acceptance of those changes.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

12. Contact Information

For questions or concerns about these Terms, please contact:

📧 info@myplayandparty.com