FREQUENTLY ASKED QUESTIONS

What are your operating hours?
Our play and party room is open from 9:00 to 22:00 on seven of the Week. Please check our website or contact us for holiday hours and special event timings.

How do I book an event?
You can book an event by visiting our website or calling our customer service at [Phone Number]. We recommend booking at least 5] days in advance to ensure availability.

What is your cancellation policy?
Cancellations made within 3 days of the event will receive a full refund. Cancellations made less than 2 days in advance are non-refundable. Please refer to our cancellation policy for more details.

Can I bring my own decorations?
Yes, you are welcome to bring your own decorations! However, please avoid items that could damage our facilities, such as confetti or glitter. We also offer decoration packages if you prefer.

Is outside food and beverage allowed?
Yes, you can bring outside food and beverages. However, alcohol is strictly prohibited. Please ensure all items are disposed of properly after the event.

Do you provide supervision for children?
Children must be supervised by an adult at all times while in the play and party room. Our staff is there to assist, but we are not responsible for the safety and supervision of unattended children.