FREQUENTLY ASKED QUESTIONS

Below are most commonly asked questions that our customers have prior to booking their reservation. If your question has not been answered, feel free to call us or send us an email.

May I show up earlier than my appointment time to set up?

The setup time is included in your total appointment time of 2.5 hours. Most guests spend the first 30 minutes setting up food or decor. For example, if your appointment starts at 10 AM, you may arrive at 10 AM, and guests can be invited at 10:30 AM.

Does Play & Party have a fridge, freezer, or food warmer?

Unfortunately, we do not have these appliances available in our facility.

May I bring alcoholic beverages?

No alcoholic beverages are allowed in the playroom or party hall.

How frequently do you sanitize the playroom?

We wipe down surfaces and mop after each party to maintain cleanliness.

May I add time to my party?

Additional time can be requested when booking your appointment. Availability vary, so please contact us to confirm.

What happens to my deposit if I cancel the party?

Deposits are non-refundable. However, you may reschedule to another available date. Please note: Rescheduling from a weekend to a weekday voids any weekday discounts that may apply to your package.

May I bring my own food or catering?

Yes, you may bring your own food or catering. All food and beverages are allowed except alcohol.

Do you have a back door for convenient access?

Yes, you may use our back door to unload food or decor items for the Party Hall.

May I invite outside vendors (e.g., photographers, magicians, coffee booths)?

Yes, outside vendors are welcome with prior notice via phone or email.

Are events other than birthdays allowed?

Absolutely! We host a variety of events, including baby showers, bridal showers, graduations, anniversaries, and adult birthday parties. Our facility is especially convenient for parties with younger kids as they have private access to the indoor playroom.

How far in advance should we reserve the party room?

During busy seasons like summer and winter, bookings fill up months in advance. Other times of the year may have availability with just a few weeks.

Do you hold dates?

No, we do not hold dates without a deposit. Checking availability over the phone or email does not secure your booking.

Do you sell snacks or drinks?

No, we do not sell snacks or drinks.

I’m invited to a party. Is there anything I should do before arriving?

Yes! Please bring socks for you and your dependence.

I’m an adult who isn’t playing. Do I still have to remove my shoes?

Yes, if you’re entering the playroom. Socks are mandatory for both children and adults to maintain a clean and sanitary environment for crawling children.