FREQUENTLY ASKED QUESTIONS
Below are most commonly asked questions that our customers have prior to booking their reservation. If your question has not been answered, feel free to call us or send us an email.
The setup time is included in your total appointment time of 2.5 hours. Most guests spend the first 30 minutes setting up food or decor. For example, if your appointment starts at 10 AM, you may arrive at 10 AM, and guests can be invited at 10:30 AM.
Unfortunately, we do not have these appliances available in our facility.
No alcoholic beverages are allowed in the playroom or party hall.
We wipe down surfaces and mop after each party to maintain cleanliness.
Additional time can be requested when booking your appointment. Availability vary, so please contact us to confirm.
Deposits are non-refundable. However, you may reschedule to another available date. Please note: Rescheduling from a weekend to a weekday voids any weekday discounts that may apply to your package.
Yes, you may bring your own food or catering. All food and beverages are allowed except alcohol.
Yes, you may use our back door to unload food or decor items for the Party Hall.
Yes, outside vendors are welcome with prior notice via phone or email.
Absolutely! We host a variety of events, including baby showers, bridal showers, graduations, anniversaries, and adult birthday parties. Our facility is especially convenient for parties with younger kids as they have private access to the indoor playroom.
During busy seasons like summer and winter, bookings fill up months in advance. Other times of the year may have availability with just a few weeks.
No, we do not hold dates without a deposit. Checking availability over the phone or email does not secure your booking.
No, we do not sell snacks or drinks.
Yes! Please bring socks for you and your dependence.
Yes, if you’re entering the playroom. Socks are mandatory for both children and adults to maintain a clean and sanitary environment for crawling children.